Which airline should fly on your next great trip? A new report by an important consumer analysis company offers some answers.
Jetblue, Delta Air Lines and Southwest Airlines were the winners in the annual classification of JD Power of the main airlines of North America.
The survey surveyed customers during the past year about their experiences in each of the key cabins, from the first and business class to the economy and the premium coach. And there were some surprises in 2025.
After finishing as a runner -up a year ago, Jetblue dethroned Delta’s air lines as the best finalist in the front cabin, driven by their Lieve mint offers that the carrier flies on transatlantic and selected national routes
However, Delta maintained her place in the premium economy survey. And Southwest Airlines was again the best ending in the main cabin, since it concluded another year with the lowest restrictions and rates for trainers passengers, although it is worth seeing how it goes to the airlines based in Dallas as their new bag rates and their assigned seat policy enter into force.
This is how North America airlines went to the new JD Power classifications.
Business/first class
- Jetblue (738 score)
- Delta (724)
- Alaska Airlines (709)
- United Airlines (690)
- Air Canada (686)
- American Airlines (684)
Average score: 700
This year’s results saw Jetblue Leapfrog Delta, which means that the two operators have changed place in the JD Power classification among the clients so that they flew in premium accommodations during the last year. Jetblue’s mint product is certainly one of the best offered by an airline in North America, and particularly notable for its FOOD AND DRINK OFFERS aboard.
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We must point out that Jetblue also plans to reinforce its premium offers during the next year with a New lounge productwhich will debut by the end of the year at the John F. Kennedy International Airport (JFK) in New York, followed by another at Boston Logan International Airport (BOS). Mint Flyers can access these new advanced positions.
Jetblue also has a new First class domestic cabin In process for their planes that currently do not offer mint.
Premium economy
This is how the classifications of the premium economy shook this year:
- Delta (717 score)
- Jetblue (699)
- Alaska (691)
- United (652)
- American (650)
- Air Canada (616)
- Westjet (614)
This was the third consecutive year, Delta won the premium economy category, no doubt, for its long -distance premium select cabin.
It may notice that there were a series of airlines that do not have internationally faith -style premium economy sections (including Jetblue, which achieved serious profits in this year’s classifications).
It seems that JD Power also included extra -abarcation accommodations for this classification, which means even more jetblue space (now marked “even more“) The product even surpassed carriers who have a true reclining product of premium economy in long -distance aircraft, such as American and United.
Economy/Basic Economy
And finally, the ranking of coaches:
- Southwest (694 score)
- Jetblue (663)
- Delta (662)
- Alaska (645)
- Allegiant Air (636)
- United (603)
- American (597)
- Air Canada (561)
- Westjet (537)
- Spirit Airlines (526)
- Frontier Airlines (520)
It would be negligent New Revised Bag policy It enters into force. That is planned for May 28, along with a handful of other changes such as Lower rapid revenue rates of rewards For lower level rates and expired flight credits.
That said, the carrier will soon debut a new extravagage section for ELITE A-LIST MEMBERS AND CERTAIN Cards holders.
Frontier again ended in the last place, even when that bearer renewed some of its product offers hoping to win more customers.
Methodology
To compile their classifications, JD Power survey more than 10,000 clients between March 2024 and March 2025. To be eligible for the survey, customers had to fly in an important American carrier within the previous month.
JD Power surveyed customers about seven factors: airline personnel, digital tools, travel ease, confidence level, experience on board, previous experience and after flight and value for the price paid.
The firm pointed out that the general satisfaction of the client obtained profits compared to the previous year, but the concerns noted about the demand could be large for the airline industry next year.
“Airlines will probably have a more difficult year this year, economically, but the key to their longest success will be how good the winds against economics without compromising the customer experience,” said Michael Taylor, The senior managing director of travel, hospitality, retail sale and customer service of JD Power, in a statement.
Looking to the future
Meanwhile, they are attentive to the report of the best TPG airlines at the end of this spring, when we publish our annual classifications based on data from the main US operators. Delta Finished in the first place last year.
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